If you can't log in to hoopla, use the Don't remember your password? link on hoopla's sign in page. Note: Your hoopla password is different than your Library PIN/Password.
In hoopla you may encounter this error when borrowing an item:
Sorry, it appears that something is wrong with your library card or PIN. Please double check your info in settings and if you still have issues contact your local library at 512-974-7475 for support.
This message may indicate an incorrect Library Card number/PIN in hoopla's Library Settings, an account related issues such as a fine over $25, or an expired Library Card. Use the following steps to verify your information in hoopla:
hoopla website or app (iOS):
- Log in and click the Settings icon
in the upper right. Click Library Settings. - Confirm you have selected Austin Public Library (TX) and not (MN).
- Re-enter your Library Card number and PIN.
- Select Save.
hoopla app (Android):
- Log in and click the Settings icon
in the lower right. Scroll down to Library. - Confirm you have selected Austin Public Library (TX) and not (MN).
- Re-enter your Library Card number and PIN.
- Select Save in the upper right.
If you've verified your settings and still cannot borrow from hoopla:
- Log out of hoopla.
- Wait 15-30 minutes before logging back in.
- If you are using the app, delete the app and reinstall it.
If these steps do not resolve your issue, you can reset your library PIN and re-verify your information or contact us with the Ask Us options on this page.