Closure alert - FAQs

Express Services Starting May 10! Visit the COVID-19 resource page for service change notices. Interlibrary Loan has been suspended until further notice. 

Answered By: Sheila Hubertus
Last Updated: May 21, 2021     Views: 16177

If you're seeing a "Privilege has expired" message it is usually because your Library Card has expired and needs to be renewed. You can renew your account two ways:

In person

Visit any location providing express services (Central, Carver, Hampton Branch at Oak Hill, Manchaca, Milwood, North Village, Old Quarry, Ruiz, Spicewood Springs, St. John, Windsor Park, and Yarborough) with your library card, a valid photo ID and proof of your current residence address. For everyone’s safety please maintain social distancing when you arrive at the library, and a facial covering is highly encouraged.

Online

If you cannot visit a location or simply prefer to do so, you can renew online! Your account must be in good standing with no fines. You will need:

Adults renewing or replacing their Library Card will need to pay all fines owed on their account. Non-residents have to pay a non-resident fee to renew their Library Card. 

For questions regarding your Library Card, please email circ.link@austintexas.gov or call the Customer Service Office at 512-974-7475. Also see the Library Card and Circulation Policies for additional details.