Answered By: Jennifer Connor
Last Updated: May 01, 2018     Views: 573

If you change your mind about a hold or are unable to pick it up when it's available, call Customer Service at 512-974-7475 to cancel it, or cancel it online. Available holds on physical items must be picked up or canceled within 10 calendar days of notification to avoid a $1.00 unclaimed fee.

To cancel holds online:

  1. Go to My APL: On Hold.
     
  2. Log in if prompted.
     
  3. Find the hold you want to cancel and click Cancel.



     If you don't see Cancel, first click the 3 stacked dots: 
     
  4. Confirm by clicking Yes, cancel hold.

Cancel completely removes the item from your account.

Pause temporarily freezes your place in line for unavailable items. Learn about pausing holds.