Answered By: Jennifer Connor Last Updated: May 01, 2018 Views: 579
If you change your mind about a hold or are unable to pick it up when it's available, call Customer Service at 512-974-7475 to cancel it, or cancel it online. Available holds on physical items must be picked up or canceled within 10 calendar days of notification to avoid a $1.00 unclaimed fee.
To cancel holds online:
- Go to My APL: On Hold.
- Log in if prompted.
- Find the hold you want to cancel and click Cancel.
If you don't see Cancel, first click the 3 stacked dots:
- Confirm by clicking Yes, cancel hold.
Cancel completely removes the item from your account.
Pause temporarily freezes your place in line for unavailable items. Learn about pausing holds.