Closure alert - FAQs
COVID-19 Update: ALL Austin Public Library locations, The Austin History Center, and Recycled Reads are closed to the public. Please refer to the Library's Press Release for updated service information.
Answered By: Leah Oswald Last Updated: Apr 10, 2020 Views: 121
If a child has a Youth Card or an AISD/DVISD Student Card, the parent or guardian listed on the account can email Customer Service at firstname.lastname@example.org to ask for a lost card* number. To protect your privacy, we do not give out numbers over the phone or through chat.
The parent or guardian of a child without a Library Card can apply for an eCard online and share account information and checkouts with their child. eCards are available to Austin residents who are 18 years or older and who do not have an Austin Public Library Card. eCard accounts are valid for one year. Not an Austin resident? Adults who live in Texas can purchase a Non-Resident eCard for an annual fee of $22.
Have you registered with the catalog and know your username? If so, you can look up your number in your account.
- Log into My APL: My Settings using your username and password.
- The default view shows your Library Card number as hidden. To reveal it, click display at the end of Barcode.
*If you suspect you have permanently lost your Library Card, contact us to freeze your account before the Library reopens. You are responsible for any unauthorized use of a lost or stolen card.