Answered By: Andrea Schwartz
Last Updated: Mar 29, 2018     Views: 1862

Charges for lost or irreparably damaged items include the cost of replacing the item plus a $10 non-refundable service charge per item. To learn the replacement cost of an item, call Customer Service at 512-974-7475.

The Austin Public Library does not accept replacement copies for lost or damaged items.

If you pay for a lost item and then find it later: Refunds are only eligible for up to 1 year from the ‘Date Billed’ for LOST items that have been paid for in full. In order to receive a refund, you must present the item and a receipt showing payment in full. If you have lost your receipt, proof of payment in full must be found in the Library's records. Fees for missing audio/visual pieces (MEDIARPL) are non-refundable. 

See the complete Library Card Policies.