Closure alert - FAQs

COVID-19 UpdateALL Austin Public Library locations, The Austin History Center, and Recycled Reads are closed to the public. ​Visit the COVID-19 resource page for service change notices. Interlibrary Loan has been suspended until further notice. 

Answered By: Sheila Hubertus
Last Updated: Nov 25, 2020     Views: 21204

COVID-19 Update: You can contact Customer Service at or 512-974-7475 for assistance in accessing your Library Card number while the Library is closed to the public.


Your Library Card number is under the barcode on the back of your Library Card. Most start with 1000... or 1999... To protect accounts from theft, we do not give out numbers over the phone or through email or chat. We'll need to see a photo ID in person to give you your Library Card number.

Have you registered with the catalog and know your username? If so, you can look up your number in your account.

  1. Log into My APL: My Settings using your username and password.
  2. The default view shows your Library Card number as hidden. To reveal it, click display at the end of Barcode

Barcode is show as: ************** with a link to display the real number.

This is useful if you temporarily don't have access to your card, such as when you're traveling and want to use eBooks from the Virtual Library.

If you suspect you have permanently lost your Library Card, contact Customer Service at 512-974-7475 to freeze your account. You are responsible for any unauthorized use of a lost or stolen card. Customer Service is open Monday – Thursday from 10 AM to 9 PM, Friday  Saturday from 10 AM to 6 PM, and Sunday from 11 AM to 6 PM.