Closure alert - FAQs
COVID-19 Update: ALL Austin Public Library locations, The Austin History Center, and Recycled Reads are closed to the public. Visit the COVID-19 resource page for service change notices. Interlibrary Loan has been suspended until further notice.
Answered By: Maggie Bond Last Updated: Dec 09, 2020 Views: 262
Due to a high volume of returns and extra safety precautions onsite (including a 96-hour quarantine for all returned items) it can take up to 10 days for items to be removed from customer accounts. Please note that staff are keeping track of the dates items were returned and will use that date when checking items back in. This will remove any extraneous fines that accrue.
If more than two weeks have passed since you returned the item(s), please contact Customer Service at 512-974-7475 or firstname.lastname@example.org and provide your name, Library Card number, and the location where the item was returned. Customer Service will initiate a search for the item. Customer Service is available 10 AM - 8 PM, Monday through Thursday and 10 AM - 6 PM on Friday.
We appreciate your patience as we work to safely provide service to the community.