Answered By: Leah Oswald
Last Updated: Jan 06, 2017     Views: 154

First confirm that we have your correct, current email address: 

  1. Log into My APL. If you have never logged in, learn how to register with the catalog.
     
  2. Under your username in the upper right, click My Settings
     
  3. Under Account Information, click Email Address.
     
  4. Enter or update your email if needed in both places and click Save Changes.

 

You can also call APL Customer Service at 512-974-7475 to confirm or update your email address. 

If your email is correct and you are still not receiving notifications, the emails may be going to your spam or junk folder. Even if you have received emails from us in the past, your email provider may have updated its spam filter, causing it to happen now.

To help prevent our emails from going to spam, add our notification email address to your email's contacts: sirsi@austintexas.gov 

This is known as "whitelisting" or designating an email as a "safe sender." For more detailed instructions on how to whitelist a sender, visit this page and select your email provider.

Please note that notification emails are a courtesy only. You are responsible for returning items and collecting holds on time, or you will accrue fines. Material due dates are printed on your checkout receipt. You can also check the due dates of items and the status of holds online in your My APL account or by calling Customer Service: (512) 974-7475.