CLOSED for Easter Sunday, March 31

 

Spicewood Springs Branch is currently closed due to a water main break

Terrazas Branch is closed until May 13 for renovations

Answered By: Maria-Elena Cigarroa
Last Updated: Feb 12, 2024     Views: 3506

Charges for lost or irreparably damaged items, excluding electronic devices, will be the price of the item in the APL system. To learn the replacement cost of an item, call Customer Service at 512-974-7475.

The Austin Public Library does not accept replacement copies for lost or damaged items.

If you pay for a lost item and then find it later: Refunds are only eligible for up to 1 year from the ‘Date Billed’ for LOST items that have been paid for in full. In order to receive a refund, you must present the item and a receipt showing payment in full. If you have lost your receipt, proof of payment in full must be found in the Library's records. Fees for missing audio/visual pieces (MEDIARPL) are non-refundable. 

Charges for lost or damaged laptops and electronic devices include the cost of the laptop / device plus a $150 non-refundable service charge per device.

See the complete Library Card Policies.