Answered By: Betsey Blanche
Last Updated: Mar 27, 2017     Views: 7397

If you're seeing a "Privilege has expired" message it is usually because your Library Card has expired and needs to be renewed. To renew, visit any Library location with a valid photo ID and proof of your current residence address. After the card is renewed, the online features of the catalog will again be available. Please note that as of October 1, 2015, non-Austin residents will need to pay a non-resident fee in order to renew.

If you see a "privilege expired" notice while trying to use hoopla please see the following: Why is hoopla telling me my privilege has expired?

For information regarding additional requirements needed to renew limited access and group accounts, please visit our Library Card and Circulation Policies page or call our Customer Service Office at 512-974-7475.