Answered By: Justin Broce Last Updated: Mar 08, 2017 Views: 376
Automated Courtesy Reminders are sent three days before an item is due and again on the due date. Additional email reminders go out when an item is 3, 14, and 27 days overdue. We provide these reminders for your convenience, but ultimately it is your responsibility to be aware of your due dates by saving your receipts or by logging in to your My APL account.
These system-generated email notifications are sent from firstname.lastname@example.org. To help prevent our emails from going to spam, add this address to your email's contacts list. This is called "whitelisting" or designating an email as a "safe sender." See this article and select your email provider for more detailed instructions on how to whitelist a sender.
To add, change or confirm your email address call Customer Service at 512-974-7475 or do it online.
At this time, we do not call or text for overdue notices. When an item is 28 days overdue the Library sends the customer a bill. If the item is still not returned then a second bill will be sent.
If late fees and/or replacement fees exceed $25 and remain above that amount for more than 56 days, the account will be referred to the Library's collection agency, Unique Management, a company that partners with libraries to recover overdue materials and unpaid fines.